Xfinity audio sync issues. Audio Sync issue with Xfinity stream app .

Xfinity audio sync issues I’ve seen another post from April 2022 regarding a possible Flex firmware update breaking Bluetooth connectivity but I connect can pair my headphones just fine. IF someone does call you back they don't know what they are doing. Honest question for the Comcast support folks on here. Once the Roku restarts, the out of sync problem is solved, thank the gods, because it drives me nuts. This is not an internet connection issue. Tried Xfinity Assistant, did all the suggested step and still no sound. Now this Syncing problem, so frustrated!!!!! When watching shows I’ve DVR’d using the Xfinity Stream app on my FireTV, I will get some recordings that are totally out of sync with audio/video. They occur when the audio signal is interrupted or lost, resulting in a brief pause or complete silence in the audio output. I am having audio syncing issues using Xfinity Stream across all my devices: the Xfinity app on Roku when using my TV, the Xfinity app on my iPhone, and the Xfinity Stream internet site on my MacBook (I've tried Safari and Chrome browsers, lately I can't even get channels to play using Chrome). The issue was identified as a Roku related issue and not impacting the Xfinity Stream App. 5. After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out o It is not an issue with Roku or TV. As mentioned by @gk802 I've also found that hitting the back button followed by the play button on the remote re-syncs the audio for the duration of the session . I have found that a bad HDMI cable is usually the cause of audio issues. Also when xfinity send technicians to your house 3 times you would think they would know the known issues. After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out of sync. The audio/video somewhere in the middle of almost all recordings go out of sync and it's how the DVR recording stays - almost like an issue with the Xfinity Stream app itself (and I've had this issue across different phones & tablets, all while I am running app version 6. We have 4 Roku streaming sticks, all with An informal poll of others (neighbors, family, friends) shows they are having the same issue. Sometimes there is no sound at all during actual shows and sometimes you get sound during the show but not during a commercial. I think the audio sync issue may be isolated to the Xfinity Streaming app on Roku. The audio/visual is out of sync on my Xfinity Stream App after watching a channel for about 10-15 minutes. If you have not already, please review both the Posting Guidelines and Rules here on the sub. Luckily a different person called after I called AGAIN and he got the problem fixed. So, after updating my 3 Roku Streaming Stick + units (and the Xfinity app itself) the volume still becomes degraded and garbled after varying intervals of operation. 0 Build 4178] and I have perpetual issues with the audio visual synchronization (audio ahead of picture). If it’s a roku problem then xfinity customer service and advanced technical service shouls be aware of this issue when you contact them for phone support. Pleased with the performance BUT since an update all of them now have the sync issue in the Xfinity Stream Thanks for investigating the Xfinity sound out-of-sync issue. I'm sorry to hear that you are having audio issues. As mentioned by @gk802 I've also found that hitting the back button followed by the play button on the remote re-syncs the audio for the duration of the session I have had this issue constantly over the past three months using the Xfinity stream app on my phone to watch recordings. The only way to "fix" this issue is to back out of the channel I am watching and Xfinity Stream on Roku Audio Video Sync Issue. There is a chance that this issue is not resolved for e We are receiving reports from users that the audio is out of sync on the XFINITY streaming channel. Select the Setup option from the menu. Official Video/audio sync issues with the Roku/Xfinity streaming app are posted throughout SEVERAL threads on this forum. Does your team need help? I have streaming software experience The audio becomes out of sync after a commercial break and the lag increases as the program continues. I'm also having the same audio issues. They Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Eventually the video speeds up and catches up, but it happens every few minutes. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. I have (4) TV's using the Roku Ultra devices and( 1) Xfinity main box in my home that were working fine for "years". We are receiving reports from users that the audio is out of sync on the XFINITY streaming channel. MANY threads about the problem with moving MeTV and it not working, for some places it seems to be working but several people have reported the same issue as me. (credit to @XfinityAnna) 0. The audio and video on our tv is out of sync on xfinity stream while using a roku. Hello Comcast nerds! Looking for some help with audio issues I've been having for years. The "Beta" app seemingly had no issues but now issues occur CONSTANTLY. No other apps on Roku have this issue. 1 Surround. Have spent hours trying to fix. If you have questions about your services, we're here to answer them.   No other application has this is After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out of sync. Line cables are tight I can stream video and the audio is in sync which points to Xfinity box issue please help can’t have TV like this. Comcast supervisor was out Sunday, tried all To fix the audio issues on your Xfinity device, you can follow the below steps: 1. One were the audio/video goes out of sync. 11 build 0 the sound fluctuates from nothing or loud & garbled. It’s difficult & frustrating to watch when the audio is out of sync so frequently. Only correction is to exit out of current stream, and re-select. Please check for a system update if you're still experiencing this issue. When I run the audio through my surround sound system, sometimes the audio only comes out the left front channel and not the center channel like it has before which is the correct way. Advised to end chat and wait to be contacted by text! ISSUE. 3. Official Employee • 1. There system is useless. 9K Messages. Who’s got the magic potion? We are receiving reports from users that the audio is out of sync on the XFINITY streaming channel. Change Auto Detect settings to Stereo. Agreed that exiting the channel and reentering resolves the Hello Comcast nerds! Looking for some help with audio issues I've been having for years. Definitely an Xfinity issue that needs to be solved. I've gone through online xfinity support checking my audio setup and restarting the cable box but the problem persists as I expected it would. These audio issue are as follows: 1. Very ann I occasionally have an audio/video sync problem with YouTubeTV, and I use Roku. Per Roku customer support “ when its under high resolution some apps which only stream 1080p or less wont be able to load the video as quickly as the audio, thus it could cause A/V sync issue” 0 Kudos The USA Network out of sync issue seems to be occurring more frequently. Go to Xfinity: Settings; Device Settings; Audio. For the last several weeks, every one of the devices gets the issue where the live TV stream will "stutter" or freeze I have (4) TV's using the Roku Ultra devices and( 1) Xfinity main box in my home that were working fine for "years". This is an Xfinity issue. Tried every suggestion given by Roku I think the audio sync issue may be isolated to the Xfinity Streaming app on Roku. Using Xfinity app on all my Roku's (Ultra, 3, 3). If the soundbar is processing the audio, it might introduce a delay where you see lips moving before you hear the corresponding words. Roku has confirmed that the issue is on their end, caused by a software update to their devices that they initiated. U. Also having issues with rewinding a live program, it jumps all the way to the beginning. . I have unplugged, reset, made sure all hdmi cables are plugged in, toggled audio settings, system refreshes and nothing seems to fix it. Or the audio will get really loud and distorted. There are times video and audio are out of sync as well. It becomes static noise with flashes of loud audio. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Roku is a lot fast at fixing issues then xfinity historically and if the issue was Rokus's they would have had a fix already like they did when they had the audio/visual sync issue, which they corrected in less than 2 months. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more Thanks for investigating the Xfinity sound out-of-sync issue. For some time now the audio coming to my Bluetooth Beats headphones have gaps in the audio along with a delay / no sync with video. Ever since Xfinity Stream beta was replaced with the official version I've been having audio issues. +1 to this problem. I also have the audio sync problem while using the Roku Streaming Stick 4K+ and Xinfity Stream App. 1 audio that has issues. From the Setup options user_4tldoqThank you for reaching out via our Xfinity Community Forum. In some cases, audio-sync problems may be a problem with the video or app you are watching them on, or possibly the device you are using. Are you able to reply with anything other than telling every single person with the same problem to put in their own ticket? There is very clearly an audio sync problem with the Xfinity Stream app on the Amazon Fire platform. If I watch that same DVR’d show using my cable box, it’s fine. (5-15 min. So I don't believe the problem is with Bravo but is with the Xfinity streaming app. Returning to the Xfinity Stream home page and re-selecting the channel restores normal sync for That the audio sync and distortion issues were resolved. 2 Messages. Two different Roku devices, two different tv sets, same sync problem on Xfinity app. Just an update - Nothing has been done to fix any of the ongoing audio problems. Cable connection problems are the most common cause of audio delay problems. Audio Sync issue with Xfinity stream app . On some HD channels my audio gets out of sync. Thanks for following up about the issue with the sound being out of sync when playing content on The things I really want for my setup are left/right balance controls for the Sonos HT rear/front surrounds and a different EQ setting for TV and Music audio playback. Only the Xfinity stream app is having issues on our Roku. The only thing that temporarily fixes it is to back out of the app and then start it up again. I am, Audio out of sync on Xfinity stream channels -- STILL exists with distorted audio. She never could fix the problem. If I had lip-sync issues then I would personally look to using an audio extractor for the connected TV devices, but it won’t solve the issue if these things are happening with Xfinity Stream audio extremely unstable. I can see this happening to maybe 1 of the TVs, but all 3 is strange. As mentioned by @gk802 I've also found that hitting the back button followed by the play button on the remote re-syncs the audio for the duration of the session Having an issue with your Xfinity Stream on Roku app. 23 We believe this issue has now been resolved. Channels and Programming. 1 year ago. 1 year ago @Bill57 Thank you so much for your post and update on your audio issues I am glad to hear you have that taken care of! As for the Paramount plus app Look for options labeled Audio Sync, Audio Delay, or similar. ) On the Peacock streaming app on the XFINITY FLEX device. Roku has confirmed this is happening as a result of a software update Xfinity - Bravo - Recorded Shows Out of Sync Audio and Video. Is this a CW problem or Xfinity Same issue from Xfinity stream app audio on multiple TVs running Roku with and without soundbars. 2. Sometimes the audio will cut out completely or cut out and come back with the audio out of sync with the video. Here is my latest issue report tracker. Please let us know here on our sub if you continue to have issues with Roku audio when using the Xfinity Stream app after ensuring everything is updated. Thanks for reaching out here on the Community Forums about your sync and remote issues, they are totally frustrating! 5 Messages. In addition to the audio sync problem, there are other audio degradation issues including major volume drops, squelching/static and full drop of all audio. So far, I've fixed it by restarting the Roku: go to the Home screen and scroll down the left-hand menu to the last option of Settings > System > System Restart. I have tried resetting my TV multiple times to no avail. This seems to happen most often when a commercial / advert is injected into the stream. Unfortunately I am still having similar audio issues. this only happens when using the Xfinity app, none of these audio issues (extreme high and low volumes, lag audio sync, etc) appear on huku, Netflix, Paramount or other apps.   The out of sync condit We are receiving reports from users that the audio is out of sync on the XFINITY streaming channel. Xfinity Stream Audio/Video Sync Issue (Roku) I’ve been encountering an issue for a couple months where the audio in the xfinity stream app is working fine, but the video gets stuck in a loop while the audio keeps going. First, check for any audio issues specific to the program you are watching, such as Pandora audio issues or Video on Demand/PPV audio issues. i have great hearing. My most frequent issue is with Bravo shows but I've had the issue with some other We have a problem with the audio on the streaming app. it's out of sync. 5. Official Reply I recently switched to a cloud DVR from the hardware DVR cable box due to connection issues, and have noticed that certain recordings that I've saved to the cloud DVR have the audio out of sync throughout when playing via the Xfinity Stream app. I was able to resolve the issue by going into settings->Device settings Firmware code likely exists to check if the audio stream is out of sync and to then reset the stream to re-sync. I am an Official Xfinity Employee. The other the volume will jump to super loud right in the middle of I would be more than happy to offer my assistance troubleshooting the audio sync issues you are experiencing. Had Xfinity service tech out but that was useless as they aren't trained to troubleshoot these kind of issues. 0 build 4312-50 In the Xfinity Stream app version 6. I have the same problem with my recordings on roku through the xfinity app audio is out of sync spoke with customer service support they said problem was fixed 2 weeks ago and I am still experiencing issues This has been ongoing Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. I’m dubious that the audio sync issue will be resolved by swapping out hardware. In my educated estimation, this is a software issue with Comcast. So, after updating my 3 Roku Audio dropouts are a common issue faced by Xfinity users. Synch issues can be caused by other things as well if you have multiple devices in your audio path and some are using digital which may have a delay when encoded and some are analog. Or the audio will get loud and distorted. 0 on my Roku Streambar [software version 12. user_a1bdb8. [UPDATE] [FIXED] 8. For reasons too complicated to go into here, we use the built-in speakers, which - for all their sins - should at least help avoid lip-sync issues. ) @Arundel and @RokuMary-F While I believe Mary's response is the most appropriate suggestion for the Xfinity Streaming app issue experienced on Roku devices, I also believe Xfinity's (Comcast's) primary objective is to issue as many set-top boxes as possible to collect an additional $10/month rental fee from its subscribers. Is there a way to get the audio/video back in sync when using the app? It really makes using the app useless on my FireTV. It happens all the time no matter the channel or if watching Netflix. Recently got message that I needed to upgrade my tv box. Live sports and pregames are unbearable to watch. Ever since we bought our LG OLED TV 65GX in 2021, We've noticed annoying lip-sync issues when watching TV through our Comcast/Xfinity cable box, which is connected by HDMI cable to HDMI2 input. I have to close the app or rewind the show and repeat what I’ve just watched for the timing to be right, rinse and repeat.   This is m I think the audio sync issue may be isolated to the Xfinity Streaming app on Roku. It seems that on certain recordings, early in playback, the video will hang for a few seconds, and then when it resumes the audio is out of sync. It’s an xfinity stream app issue and it needs to be fixed asap!! We are sick of the tv volume going silent, going out of sync with picture, going so loud it sounds like the television speaker is going to blow. Also, check for damage to the cable or kinks. Having an issue with your Xfinity Stream on Roku app. On every app. ) Only fox audio is out of sync and always is. I apologize for the inconvenience this is causing. We have an Xfinity We're sorry to hear that you've been having an issue with the audio that is out of sync with playing content on the Xfinity channel. In addition to the audio sync problem, there are other audio degradation issues including major volume drops, squelching/static and This issue was reported (and closed) as fixed for many but not for all: Xfinity Audio Out of Sync. Xfinity definitely has a problem with their network regarding CBS going to STILL issues with all Rokus and Xfinity app. TV. motor sports, golf, football 🏈, WWE , so forth. Just to verify, are you using an A/V receiver or soundbar with your TV/Roku player setup? Out of sync on all my TV's with or without sound bars. Model Hi, I have 5 Roku devices using the Xfinity Stream app. 0. This has to be done several 2. I have never had this issue until about the last week or so. All devices are up to date.   For me, the issue began with Roku's update to the 12. Installed new box with no issues, however immediately noticed sound would momentarily cut out for a second or two. Switched to Xfinity stream about a year ago and have been having the same sound issues as being discussed in these forums: sound goes out of sync, sound gets loud, sound gets soft, etc. this issue seems to have problems on multiple devices and sound bars, receivers. I’ve experienced all of these on a daily basis for several months. My audio and video frequently de-sync, particularly when using the YouTube app. In fact it's gotten even worse, as the Xfinity Paramount Plus app joins the list of apps that only broadcast stereo sound, despite showing as being in Dolby 5. Try playing a different video source to see if the issue occurs. Some also have xfinity BUT others have Verizon, youtube, fubo, etc as their cable provider. This is the main reason why Thanks for investigating the Xfinity sound out-of-sync issue. The Xfinity app has had significant audio issues for months. The Cube doesn't perform much of either, relative to it's pretty capable Amlogic S922X processor. Xfinity Community Forum. After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out o I think the audio sync issue may be isolated to the Xfinity Streaming app on Roku. Is it a CBS issue or Xfinity, lip sync so bad you can't watch the show. I was on the phone with "tech support" for over 2 hours one evening on a different issue. Example, there is a few seconds lag in the audio so that dialogue does not match. It’s like watching a B-Rated film. Pleased with the performance BUT since an update all of them now have the sync issue in the Xfinity Stream app. 3 Roku TVs and 2 Roku sticks. This issue was reported (and closed) as fixed for many but not for all: Xfinity Audio Out of Sync Unfortunately I am still having similar audio issues. It is in sync and then the first commercial set plays and it’s out of sync when the show comes back. This only happens with the xfinity stream There is a known issue with audio out of sync on Roku devices. We're having issues with the cloud DVR/Xfinity Stream app viewing recorded shows. 1 audio works fine, it's the 5. I've tried watching Live TV channels on Roku TV and, so far, I have not experienced the issue. Doesn’t happen with any other apps or live tv. All the channels I watch are affect including MTV, Oxygen, etc. I used to be able to hit the back button then resume to force a resync but that’s not always working or only for short periods. A few months ago we started to have audio sync problems or audio loudness issues would occur. Go to the Main Menu on your Xfinity device. As mentioned by @gk802 I've also found that hitting the back button followed by the play button on the remote re-syncs the audio for the duration of the session After hooking everything up we have noticed on each tv that the audio is slightly out of sync. I will restart and it’s fine but eventually after a c Hi, hoping to get some help. XfinityPeterH +22 more. If all else fails, you can adjust the A/V Sync settings on your TV or sound system to re-align the audio and video. Returning to the Xfinity Stream home page and re-selecting the channel restores normal sync for a short period of time (under an hour) until the sync issues reoccur. Model# 3810RW SW version 11. Backup, change station, return, re-sync occurs. Yes, I have Xfinity internet, but I haven't noticed any connection issues. The channels this happens on most often are TBS, TNT, MTV, Hello Comcast nerds! Looking for some help with audio issues I've been having for years. As an update, the lip synching seems to be resolved, but the volume distortion isn't. No other cable service is having this issue, so I can only guess has to be something with Xfinity. streaming devices, Comcast DVRs. A recorded show that is a problem on Xfinity Stream works fine when I watch it on my TV or laptop computer. As mentioned by @gk802 I've also found that hitting the back button followed by the play button on the remote re-syncs the audio for the duration of the session I think the audio sync issue may be isolated to the Xfinity Streaming app on Roku. I am having the same issue. Xfinity is I have posted this particular issue in some other threads about MeTV not working but no one from Comcast has commented on it. 9. Sudden volume changes to extreme highs and lows. When using the Xfinity Steam App to view content from the the Bravo Channel and issue occurs where the audio and video become out of sync. I had a problem with DVR audio/video sync. The channels this happens on most often are TBS, TNT, MTV, Every time we turn on our TV that is hooked to an Xfinity X1 receiver, our audio is out of sync with the picture. setting the audio to Stereo in the cable box seems to have solved the sync problem. Audio/Video sync issues, and volume changing issue This has been going on for MANY, MANY months now. xfinity kaos, left hand not knowing what the right hand is doing. There is a chance that this issue is not resolved for e 8 months ago there was a post about all Peacock shows sooner then later become out of sync with the audio(bad lip sync). I have had my flex for months now and an annoying issue I have had since day 1 is the audio always gets out of sync with picture. I have narrowed it down to it happens when live tv goes to a Everything I record on CBS, and only CBS, has audio issues, sound doesn't match up. There Intermittent issues are affecting the sound quality for some customers when watching programming through Roku devices. 1. Since xfinity stream does not work on Sony Bravia TV’s we have no other option than streaming via a roku. This can Roku's fix was to release OS 12 which did not fix any of the audio issues, so the Xfinity Engineering team is back to the drawing board with recreating issue and then creating a fix. 14. Xfinity For full functionality of this site it is necessary to enable JavaScript. If the sound goes in and out on a program, there could be several possible causes. Every time we see a "canned" response from "support" to a customer trying in desperation for help, it screams: "WE DON'T CARE, GO AWAY!" I am having the same issue. I found a YouTube fix. This is happening more and more often and is very frustrating. Specifically seems to happen with Sometimes the audio will cut out completely or cut out and come back with the audio out of sync with the video. This only happens in the peacock app and not with other apps. Having both known Xfinity issues. especially watching OPL ( on patrol live ). You can use a slider or manual entry to adjust the audio timing. No other apps are having this issue. Goes from normal to nothing or loud & garbled. Sound quality while streaming broadcasts via Xfinity Stream on Roku deteriorates over time. Out of sync while watching YouTube videos as well on a desktop. I am having the same issue on channels 232 and 233. You shouldn't have this sync issue if your Ignite box is plugged directly to your TV which is then providing your sound. 0 version of their operating system. The channels this happens on most often are TBS, TNT, MTV, Here is my latest issue report tracker. The only fix I have found is to exit the channel with the back button, and reopen it again. Power reset your TV: I am an Official Xfinity Employee. But I think the most frequent cause of AV sync issues is audio and video processing. It was an instant fix! Here is the link to the YouTube video: Fixing Comcast Xfinity Sound Sync (Voices Off From I recently upgraded to Xfinity X1 and experineced the same issue with audio lagging the video. center channel not 🚫 working. qligk xcdu qzo swxodzgr uwuvnxi wjx isidpu imzg douv mdur igvmaw baeo kzwatsxc qdmnz kzhnaodi